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Once we send the parcels with our courier company, they then control delivery time frames. Please contact them using your tracking code for more details about your shipped parcels.

Please note, our products will not be shipped over the weekend, all estimated shipping times are based on business days only. Orders placed between Friday to Sunday are shipped the following Monday morning.

All parcels shipped by our company include a tracking number once the purchase has been confirmed. If no one is available when the product arrives at the shipping address listed, then the courier company will have the authority to leave your parcel in a secure location at the nominated address.

All orders made through our website or over the phone are posted within 2 business days after payment has been received and cleared unless the products purchased are over a certain limit, we will then contact you to notify you of the shipping date.

If there is an issue with your order and you need to return any products, select the ‘Contact Us’ option on our website, include your order number and your order details regarding the product you wanted to return. Our team will respond swiftly with instructions on how to return the intended items.